Frequently Asked Questions


The first numbers for each category, Call and Txt Balance is units available if you wanted to schedule more calls or text. This number can and will be lower than the number after the "/" because you might 1000 units but you might have 500 phone calls scheduled to go out sometime in the future.
The message units can be used for ether calls or text and you might have 250 text scheduled and 500 calls and this will clearly show you that you have ether 375 calls left OR 750 text messages that you may schedule.
No need for a calculator, the display would look like this:
Txt Balance: 750 / 1000
Call Balance: 375 / 1000
After all the calls and text are completed you would see:
Txt Balance: 750 / 750
Call Balance: 375 / 375
Until you scheduled addtional messages, then you will see different amounts for each.
Yes, we are a service provider in the same way as a local telephone company and do not restrict phone calls or text messages for any reason OTHER THAN FRAUD. It is up to the client to determine if they have a relationship with customers and follow State laws for those calls that originate and end in the same state. We do not filter or scrub your call lists and only remove duplicate phone numbers upon upload and when scheduling from multiple groups. We do provide compliance to text message opt-out list and this is transparent to our clients and we have multiple text message providers to insure the highest delivery percentage regardless if a person has opted-out of a short code service and not for a long code.
Recipients may opt-out of phone calls by press 9 anytime during the phone call or by reponding to a text with the words: stop, cancel, unsubscribe, quit, end, or swear words.
No additional costs. Messages can be up to TWO MINUTES LONG, transfers to the caller ID are FREE, no setup fees or contracts, replies to your text messages are FREE, no hidden fees or charges outside of the prepaid message units. All of our RESTFUL, SOAP, POST and HL7 API's used for automation are provided at no charge for use and support. Monthly subscription provide unlimited phone calls and text messages to a limited list of phone numbers.
We specifically state in our terms and conditions that we will never use any of your information as it is your information and not our property. Most dialing companies SELL or USE your contact information for marketing campaigns or sell online. Read of terms
Our Hipaa Servers are physically located in the USA and follow all Hipaa data requirements for compliance.
All contact information is encrypted in database and completely secured.
History of calls and text messages are erased after a user defined period of time.
Emailed reports are redacted of all PHI while still retaining job history for audits.
Dynamic Text-to-Speech messages are erased automatically after calls are completed.
Dynamic text messages are erased automatically after text messages are sent.
Statistical analysis history is erased from the system after 5-180 days. User decided durations.
Users can have multiple logins for view only of call and text history.
REST, POST and SOAP interfaces are also 100% Hipaa compliant. Our Hipaa site is located at: https://hipaa.robotalker.com
You may purchase message units that can be used for either one completed phone call to a live answer/voicemail or two text messages up to 154 chars in length. Each 154 chars = 1/2 a message unit.
*Example: 100 phone numbers and 70 people answered live and 20 people's calls went to voicemail would equal a subtraction of your call balance of 90 message units for the 100 phone numbers dialed.
The same 100 message units can be used for 200, 154 char text messages or 100 308 char text messages. Text messages are subtracted off your message unit balance for completed and incomplete delivery, so try to make sure that you use cell phone numbers. You may filter your phone list for 1/4 message unit / contact checks when you upload a list in the portal.
Phone calls may be sent out rather quickly up to ~120,000 phone calls / hour with text messages delivered at about ~20,000 text / hour. SCHEDULING START AND STOP TIMES: For phone calls if you set a start and stop time the calls will be evenly dispersed between the start time and stop time so that your call center will not be overrun with people calling back or "PRESS 1" transfers. If you do not set the end time the system will assign this end time to 8 pm local time. Therefore, make sure that you always set a start and stop time that will allow your staff to answer calls and questions.
SCHEDULING START TIME: Text Messages only have a start time and will go out as soon as possible and then the report will be sent 60 minutes after the last text has been sent as the system keeps checking the delivery status up to one hour to insure the best delivered / failed information.
There are FOUR ways to record a message for your robocalls.
1) Dial the phone number supplied in the portal, enter your key code and start talking. Messages can be up to 2 MINUTES LONG and you can play one message for a live answer and a different message for voicemail. The Robotalker.com system can detect if a live person answers or an answering machine. This allows you to customize your message for the live message to prompt people to press keys to request more information, opt out or be transferred to the caller ID number display (FREE TRANSFERS OF CALLS FOR 20 TALK TIME MINUTES, then disconnect). You may record as many messages as you like and they will show up in the user portal. You may then play them back and name them for later use and erase those that will not be used.
2) Upload an audio file in the user portal by selecting the message file in any format and uploading into your list. You can then rename and later use in call jobs or play it for incoming phone calls using the auto-responder. These messages can be created by professional voice talent or record on your cell phone and edited then uploaded.
3) Record your message inside the user portal using your PC's microphone. This way of recording a message works with most browsers and is self-explanatory.
4) Email us the message file at info@RoboTalker.com and we can clean, crop and trim the message and then we can upload the message for you.
Yes, the system will automatically detect any of 32 langauges used and create a text to speech message in that native lanuage.
Yes, simply set your "Report email" in the user portal default settings to "noreports@robotalker.com"
Yes, many people use automated phone calls and text messages for appointment reminders and do not need to reuse the contacts after the messages are sent. We can turn on our automated contact removal after 1-30 days message are sent and retain all the messaging history for up to 6 months.
To enable this advanced feature please call support to request this be added to your profile.
The standard pricing works with calls and text messages inside the USA, Canada, Australia and UK. Wherever you are, we can provide you with service at a fixed cost based upon the destination country.